SHIPPING, RETURNS & EXCHANGES

At Liya, we take great care in preparing every order to ensure it reaches you in perfect condition. If you require assistance with a return or exchange, please review the information below.

1. What Is Your Return Policy?

Unused items may be returned within 14 days of receiving your order for an exchange or store credit, subject to approval.

To be eligible for a return:

• Items must be unworn, unwashed, and unused
• Items must be free from stains, odours, or damage
• Items must be returned with original packaging intact
• Proof of purchase is required

Important Hygiene Notice

For hygiene and personal care reasons, hijabs/scarves and perfumes are strictly non-returnable and non-refundable, unless a defect is identified upon receipt.

2. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Hijabs / scarves
• Perfumes
• Sale or promotional items
• Accessories
• Any item marked as Final Sale

This policy is in place to protect all customers and ensure product hygiene and quality.

 

 

3. How Do I Return or Exchange an Item?

To initiate a return or exchange, please submit your request via email below:
(fill it here)

Once your request is submitted, our team will review and notify you of the next steps.

4. Return & Exchange Conditions

• Return shipping costs are borne by the customer, unless the item received is incorrect or defective
• Returned items are subject to inspection and approval
• If approved, store credit will be issued within 48 hours after we receive the returned item
• Store credit is valid for future purchases and cannot be converted to cash

We reserve the right to reject any return if the above conditions are not met.

5. Fair Use & Account Monitoring

To ensure fairness for all customers, Liya reserves the right to:

• Monitor return activity
• Suspend or restrict accounts with excessive or suspicious return behaviour
• Reject returns that do not meet our policy conditions, even if submitted within the return window

If a return is rejected, the item will be returned to the sender.

6. What If I Received the Wrong Item or a Defective Product?

If you receive an incorrect, damaged, or defective item, please contact us immediately.

Email: liya.management@gmail.com

Please include:

• Your order number
• Clear photos of the item received
• A brief explanation of the issue

Our team will assist you promptly and ensure the matter is resolved fairly.

7. Parcel & Courier Disclaimer

All items are carefully inspected and packed before shipment.
Liya is not responsible for external damage to packaging caused during courier handling. However, this does not affect your rights if the item inside is defective or incorrect.

8. Legal Compliance (Malaysia)

This policy is designed in accordance with:

• Malaysian Consumer Protection (E-Commerce) Regulations
• Fair trading practices
• Personal data protection standards (PDPA)

Liya reserves the right to amend this policy without prior notice.

Need Help?

If you have any questions regarding shipping, returns, or exchanges, our team is always here to assist.

liya.management@gmail.com
 Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

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