FREQUENTLY ASKED QUESTIONS

1. How Do I Make Payment?

We accept secure online payments via major credit and debit cards, including Visa and MasterCard.
All payment transactions are processed through trusted, PCI-DSS compliant payment gateways to ensure your information remains protected.

2. Where Do You Ship To?

Liya currently ships within Malaysia and to selected international destinations.

Shipping Rates

• Malaysia: Free shipping for orders above RM150
• Singapore: Flat rate shipping from RM60
• Brunei: Flat rate shipping from RM160

Delivery times for international orders may vary depending on location and customs clearance.

We are continuously working to expand our shipping destinations and bring Liya to more places around the world.

3. How Long Will Delivery Take?

Estimated delivery times are as follows:

Malaysia

• Express Shipping: 1–2 working days

Singapore / Brunei

• Express Shipping: 3–7 working days

Please note that delivery times are estimates and may be affected by external factors such as customs clearance, public holidays, or courier delays.

4. Can I Cancel or Change My Order?

If you wish to cancel or amend your order, please contact us as soon as possible at:

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Once an order has been placed, we will do our best to assist. However, due to the efficiency of our fulfilment process, changes or cancellations cannot be guaranteed once processing has begun.

5. How Can I Track My Order?

Once your order has been shipped, a tracking number will be sent to you via email.
You may also find your tracking information under your Account page if you have registered with us.

Our local delivery partners include:

• Pos Laju
• GDEX

You may contact the courier directly for delivery updates or address changes.

6. I’m Having Trouble Tracking My Order. What Should I Do?

In some cases, tracking information may take 1–2 working days to be updated by the courier.

If your tracking number is not working or showing updates after this period, please contact us at:

(fill in here)

Our team will be happy to assist.

7. How Long Does It Take for My Order to Be Processed?

All in-stock orders are processed within 1–2 working days, excluding weekends and public holidays.

You will receive a confirmation email once your order has been shipped.

8. What If My Parcel Does Not Arrive?

If your parcel does not arrive by the expected delivery date, we kindly ask that you allow up to 4 additional working days for possible courier delays.

If you still have not received your parcel 7 working days after the expected delivery date, please contact us at:

(fill in here)

For international orders, delivery may take more than 14 working days, depending on customs and courier services.

Need Further Assistance?

If you have any other questions or require assistance, our customer care team is always here to help.

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Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Stay Connected

Follow us on social media for updates and new arrivals:
Instagram: @wear_liya
TikTok: @wear_liya